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LED Headlights

ShineLuxe Auto Spa – Service Policy 

1. Appointments & Scheduling

    •    Appointments must be scheduled in advance.

    •    Please arrive on time or have your vehicle available at the agreed time/location.

    •    Late arrivals of more than 15 minutes may result in rescheduling.

 

2. Cancellations & Rescheduling

    •    Cancellations must be made at least 24 hours in advance.

    •    Same-day cancellations or no-shows may be subject to a cancellation fee.

 

3. Payments

    •    Payment is due upon completion of service.

    •    Accepted forms of payment: cash, credit/debit card, mobile payments.

    •    A deposit may be required for premium services (ceramic coating, paint correction, etc.).

 

4. Customer Responsibilities

    •    Please remove all personal belongings before your appointment.

    •    We are not responsible for loss or damage to personal items left in the vehicle.

    •    Inform us of any pre-existing damage, problem areas, or sensitive materials.

 

5. Service Limitations

    •    Excessive pet hair, stains, or heavily soiled interiors may incur additional charges.

    •    We reserve the right to decline service if the vehicle poses health or safety risks.

    •    Results may vary depending on the condition of the vehicle.

 

6. Liability Disclaimer

    •    ShineLuxe Auto Spa is not responsible for pre-existing damages, including scratches, dents, or paint imperfections.

    •    While we take the utmost care, detailing is performed at the vehicle owner’s risk.

 

7. Property & Personal Safety

    •    ShineLuxe Auto Spa is not responsible for any injuries or accidents that may occur while on our premises or in our gaming room/office area.

    •    Any damages to company property caused by customers, guests, or their children will be the financial responsibility of the customer.

 

8. Weather Policy (Mobile Services)

    •    Services may be rescheduled due to inclement weather (rain, snow, extreme heat).

    •    Customers will be notified in advance if weather conditions prevent service.

 

9. Satisfaction Guarantee

    •    Customer satisfaction is our priority. If you are not satisfied, please notify us within 24 hours of service completion so we can address your concerns.

LED Headlights

ShineLuxe Auto Spa – Privacy Policy 

Privacy Policy for ShineLuxe Auto Spa App

Effective Date: October 6, 2025

At ShineLuxe Auto Spa, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect the information you provide when using the ShineLuxe Auto Spa App and our related services.

1. Information We Collect

When you use the ShineLuxe Auto Spa App, we may collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Vehicle details (make, model, year)

  • Appointment and service preferences

b. Usage Data

  • Device information (such as phone model and operating system)

  • App usage statistics

  • Location data

2. How We Use Your Information

We use the information we collect to:

  • Schedule and manage detailing appointments

  • Communicate with you about bookings, reminders, and promotions

  • Provide customer support and improve our services

  • Process payments securely (if applicable)

  • Comply with legal and regulatory requirements

3. Data Sharing and Disclosure

We do not sell or rent your personal information.
We may share limited data only with trusted third parties that help us operate the ShineLuxe Auto Spa App and deliver our services, such as:

  • Payment processors

  • Appointment and scheduling systems

  • Legal authorities (if required by law or to protect our rights)

All third-party partners are required to maintain strict confidentiality and security standards.

4. Data Security

We use industry-standard security measures to protect your personal data from unauthorized access, misuse, or loss.
However, please note that no system is completely secure, and we cannot guarantee absolute protection of your data.

5. Your Choices

You have control over your information. You can:

  • Access or update your account details within the ShineLuxe Auto Spa App

  • Opt out of marketing messages at any time by following the unsubscribe link or adjusting your notification preferences

  • Disable location sharing through your device settings

6. Children’s Privacy

The ShineLuxe Auto Spa App is not intended for individuals under 18 years of age. We do not knowingly collect or store information from minors.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” above and notify users of significant changes through the app or our website.

8. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, please contact us:
📧 Email: shineluxeautospa@gmail.com
🌐 Website: Shineluxeautospa.com
📍 Business Name: ShineLuxe Auto Spa

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